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BILLZAP STORE SUPPORT
TERMS PRIVACY

BILLZAP / HELP

SUPPORT.

NEED HELP WITH AN ORDER, DOWNLOAD OR INSTALLATION? SEND ME AN EMAIL AND INCLUDE AS MUCH INFORMATION AS POSSIBLE.

EMAIL billzapbusiness@gmail.com
RESPONSE TIME

I USUALLY REPLY WITHIN 1–2 BUSINESS DAYS.

BEFORE EMAILING, CHECK THE GUIDE BELOW. INCLUDING THE RIGHT INFORMATION HELPS ME SOLVE THE PROBLEM FASTER.

01

ORDER NOT
RECEIVED

Check that the payment completed successfully and that the email address entered during checkout was correct.

When contacting me, include:

  • the product name;
  • the email used at checkout;
  • the payment date;
  • your Stripe receipt or order reference.
REPORT AN ORDER ISSUE
02

DOWNLOAD
PROBLEM

Tell me what happens when you press the download button and whether an error message appears.

Include:

  • the product name;
  • your browser and device;
  • a screenshot of the error;
  • your order information.
REPORT A DOWNLOAD ISSUE
03

AFTER EFFECTS
ERROR

Before contacting me, confirm that you meet the requirements listed on the product page.

Include:

  • your After Effects version;
  • your operating system;
  • your plugin versions;
  • a screenshot or video of the error.
GET INSTALLATION HELP
04

PAYMENT
ISSUE

If a payment appears to have completed but the order page did not load, do not purchase the product again immediately.

Send me:

  • the email used at checkout;
  • the amount charged;
  • the payment date;
  • a screenshot of the Stripe receipt.
REPORT A PAYMENT ISSUE

STILL NEED HELP?

CONTACT
ME.

EMAIL ADDRESS billzapbusiness@gmail.com
AVERAGE RESPONSE

WITHIN 1–2 BUSINESS DAYS

PLEASE INCLUDE

YOUR ORDER EMAIL, PRODUCT NAME, SCREENSHOTS AND A CLEAR DESCRIPTION OF THE ISSUE.

SEND AN EMAIL